No. We apologize, but orders can only be placed through our online store.
Q. I want to change the order details, payment method, or cancel my order after placing it.
You can change, add to, or cancel your order until 2:00 PM on the day the order was placed. Please contact us via email (info@flag-ts.com) or through the inquiry form on our online store. Cancellations or changes after 2:00 PM, once the item has shipped, cannot be accepted. Please receive the item first, then apply for a return while it is unopened via email (info@flag-ts.com) or through our online store's inquiry form (※ Return shipping costs are borne by the customer). Please note that returns due to "refusal to receive," "cancellation after product shipment," or "long-term absence" cannot be accepted. In such cases, we will charge actual round-trip shipping costs, settlement fees, and a cancellation fee (40% of the sale price).
Q. I haven't received an order confirmation email. Has my order been placed?
Order confirmation emails are sent automatically. If you haven't received an email, the following reasons may apply:
1. Incorrect email address
Please check if there are any mistakes in the email address you entered during member registration or when placing your order.
2. Sorted into spam/junk mail
Please check your spam/junk mail folder. Depending on your provider, emails from our store may be classified as "spam." We apologize for the inconvenience, but if this continues, please contact your provider.
3. Your device is set to block incoming emails
If you have set your device to block incoming emails, please configure it to receive emails from "order@flag-ts.com" and "info@flag-ts.com."
If the above solutions do not resolve the issue, or if you cannot confirm your order details, please contact us at "info@flag-ts.com."
Q. How much is shipping?
Shipping is ¥550, with the exception of some regions. Additionally, shipping is free for purchases of ¥22,000 or more (tax included, excluding shipping and handling fees). However, it is ¥770 for Hokkaido and ¥1,100 for Okinawa and remote islands.
Q. Is gift wrapping available?
Yes. We offer original gift bags for sale. Please apply here.
Q. Can I get a receipt?
Yes. For purchases made with cash on delivery, a receipt will be issued by Sagawa Express upon receipt of the item. For purchases made with credit card payment or bank transfer, a PDF version of the receipt will be sent to your email address. Please specify in the remarks column if you wish to have a receipt issued.
About Products
Q. Please tell me about the product tags.
NEW These are new arrivals.
SALE These are sale items with a discount from the regular price. Some are limited-time sales, so please be sure to check them out. Returns and exchanges due to customer convenience are not accepted.
OUTLET Most of these are outlet products that are usually fine for use, such as having different labels or being close to their expiration date. Quantities are limited, so please check early. Returns and exchanges due to customer convenience are not accepted.
Members Only These are products sold exclusively to customers who have registered as members of FLAG Tattoo Supply.
USED These are used items for sale. Quantities are limited, so please check early. Returns and exchanges due to customer convenience are not accepted.
Special Order These are products that we do not have in stock and need to order from the manufacturer. Some products will be shipped directly from the manufacturer. Please inquire about shipping times.
THE INK These are products that can also be purchased at our physical store, "THE INK." Inventory levels fluctuate daily, so please inquire for details. Additionally, some products are only available at THE INK, so please visit the store.
Q. Please tell me about products shipped directly from the manufacturer.
Products marked with 【メーカー直送品】 (Directly Shipped by Manufacturer) in the product description are shipped directly from the manufacturer (overseas) to the customer. Please note that cancellations or changes after receiving an order due to customer convenience are generally not accepted. For initial defects or damage, please contact us within 3 days of receipt, attaching images and videos showing the product body and packaging condition. The warranty period for each product is subject to the manufacturer's regulations.
Orders for 【メーカー直送品】 (Directly Shipped by Manufacturer) and 【お取り寄せ】 (Special Order) products cannot be paid by cash on delivery. If you place an order for a 【メーカー直送】 (Directly Shipped by Manufacturer) or 【お取り寄せ】 (Special Order) product with cash on delivery, the relevant product will be removed from your order. Thank you for your understanding.
Q. Are your products genuine/authentic?
Yes. We are an authorized retailer. The products we handle are obtained through direct transactions with manufacturers. *Some products are handled through a general agent designated by the manufacturer.
Q. Is it possible to see the actual products in your store or warehouse?
Yes. Some products are displayed and sold. Please check THE INK website for details on our physical store. If you have any questions about products, please contact us via email (info@flag-ts.com) or through the inquiry form on our online store.
Q. Do your products come with a warranty?
Except in cases of initial defects or damage, product warranties are handled by the manufacturer's warranty. In the event of a malfunction, customers are generally required to contact the manufacturer themselves, but we can also act as an intermediary. Please contact us via email (info@flag-ts.com) or through the inquiry form on our online store.
About Restocks, Special Orders, etc.
Q. I want you to import products you don't carry, or to start carrying products you don't carry.
We will do our best to accommodate requests to add products not currently in our lineup. Please send us your requests via email (info@flag-ts.com) or through the inquiry form on our online store.
Q. When will out-of-stock items be restocked?
We sincerely apologize for the inconvenience. Due to the nature of imported products, there are often delays in arrival for reasons beyond our control. We will sell them on our online store as soon as they arrive, so we appreciate your checking. Announcements for new products and restocks are made on our official LINE account, so please register below. Register for LINE here
Q. Is it possible to pre-order products?
No. We apologize, but we do not accept product reservations or pre-orders. Announcements for new products and restocks are made on our official LINE account, so please register below. Register for LINE here
About Delivery
Q. How many days will it take for my order to arrive?
Next-day delivery is possible (※1). As a general rule, we ship orders received by 2:00 PM daily via Sagawa Express on the same day (※2). The number of days and time of delivery may vary depending on the ordered product and delivery region. If the delivery region is Honshu, next-day delivery is generally possible after shipment (※3). After shipping your ordered items, we will notify you of the Sagawa Express tracking number, allowing you to check the detailed status of your package on the Sagawa Express website.
※1. Subject to the above conditions.
※2. Excluding special holidays. Depending on order status and content, same-day shipping may not always be possible. The cut-off time for same-day shipping may vary due to Sagawa Express's circumstances.
※3. Delivery of your package may be delayed due to weather, road conditions, whether a specific delivery time is designated, etc.
Q. Is it possible to specify the delivery date and time?
Yes. You can select your preferred delivery time slot on our online store when making your purchase. Delivery dates can be specified up to 7 days from the order date. Please indicate your desired date in the remarks column when placing your order.
Q. I was not home to receive my delivery.
Returns due to "refusal to receive," "cancellation after product shipment," or "long-term absence" cannot be accepted. In such cases, we will charge the standard round-trip shipping fee and handling charges. The amount will be notified to you separately via email.
Q. I want to know the delivery status of my package.
Regarding the delivery status of your package, we will provide you with the Sagawa Express inquiry number, so please contact the Sagawa Express sales office in your delivery area.
About Payment
Q. What payment methods are available?
Please choose from the following payment methods:
◯ Credit Card
◯ Convenience Store Payment
◯ Mobile Payment (PayPay, Merpay)
○ Cash on Delivery
Please pay for your order upon delivery (customer is responsible for handling fees). ※ For cash on delivery orders, the total amount, including fees, is limited to ¥300,000 per order. For orders exceeding ¥300,000, please place multiple orders.
About Returns and Exchanges
Q. Are returns and exchanges possible?
We accept returns and exchanges only within 3 days of product arrival, provided the item is unused (unopened) and has not been powered on. (For returns/exchanges due to customer convenience, the customer is responsible for return shipping costs and bank transfer fees for refunds.) Please contact us via email (info@flag-ts.com) or through the inquiry form on our online store.
※ For hygiene reasons, some products (e.g., needles, inks) cannot be returned due to customer convenience.
※ For outlet products, returns and exchanges due to customer convenience are not accepted. In cases of initial defects or damage, please refer to the "Terms and Conditions for Defective Products, etc." and contact us accordingly.
Q. The product I received was defective.
We sincerely apologize for the inconvenience. In cases of initial defects or damage, please refer to the "Terms and Conditions for Defective Products, etc." and contact us at "info@flag-ts.com." Please contact us within 3 days of product arrival.
Q. Is repair/maintenance possible?
For repairs and maintenance, customers are generally required to contact the manufacturer themselves, but we can also act as an intermediary. Please contact us via email (info@flag-ts.com) or through the inquiry form on our online store.
Other
Q. Is it possible to ask questions or inquire by phone?
As a general rule, please send inquiries and questions via email (info@flag-ts.com) or through the inquiry form on our online store. If a response via email is difficult, our staff will call you, so please include your phone number in your inquiry.
